“ Once a month Dimon holds meetings that can last from three hours to a full day with the management of each of the six operating businesses. The discussions center around extraordinarily detailed, inch-thick booklets called executive management reports, or EMRs. The first six monthly EMRs for the credit card division this year totaled 1,000 pages. Among the data: the cost of acquiring credit card customers for each type of card that Chase issues - including its own and such branded ones as Continental Airlines, AARP, and Disney - plus tables showing how much customers spent using each card in two dozen different categories, from supermarkets to tolls to sporting goods.
